We’ve answered a selection of frequently asked questions below. If your question is not in the list, please contact us at email@example.com or call +44 (0)1789 413113 and we will be happy to help.
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Please click here for help with choosing the correct size; our size guide offers detailed measurements of our items.
If you need further help with sizing, please contact firstname.lastname@example.org or call +44 (0)1789 413113. We will be pleased to help.
We accept any of the following cards:
We are unable to change your order once you have placed it, as it may already be on its way to you. We try to work speedily so that orders arrive as quickly as possible.
If you wish to cancel an order, you may do so within 28 days, beginning from the day your order arrives.
All prices for products delivered within the European Union include VAT where applicable. The VAT charged will be UK VAT.
For products delivered outside the European Union, VAT is not charged although the price shown on the website remains unchanged.
Our pricing and estimated timings for delivery are shown on our Delivery Page.
We aim to deliver your order within 3-5 working days for UK, Channel Islands and Isle of Man destinations. For orders outside of the UK we aim to deliver within 7 days, although we cannot guarantee this and in some cases it may take up to 2 weeks.
We will work quickly to ensure orders are sent out as soon as possible and we will try our best to ensure the fastest delivery possible. We have carefully selected reputable couriers who will also do their best to deliver items safely and quickly, but please be aware that we cannot guarantee absolutely the delivery times given above.
All deliveries are generally made within working hours (Monday-Friday, 8am-5pm) and must be signed for. You may therefore wish to nominate a secure address where someone is available to sign.
If there is no response when our courier attempts delivery, they will leave a card to notify you of your options. It is your responsibility to arrange re-delivery with the courier within the specified time - please see our Delivery page for more information.
Yes, we can accept orders from outside of the UK. Please note that customers ouside of the Europena Union will be responsible for any import duties and taxes levied when an order reaches its delivery destination. Click here to visit our Delivery page for further information.
We have four delivery options, dependent on where you live:
You will create an account when you first buy an item from The Pashley Collection; the checkout process will guide you through this.
If you would like to change or update your online account information, simply click ‘My Account’ in the top right-hand corner of each page, or click here to go the ‘My Account’ page. Enter your email address and password and you will then be able to edit the details you originally supplied.
This is easily done. Please click ‘My Account’ in the top right corner of any of our web pages, which will take you to a login screen with a ‘forgotten your password?’ link next to the password entry box. Click on this link and enter your email address when requested, so that we can send you a password reminder email.
If you wish to return something you have purchased from the Pashley Collection website, we would be happy for you to do so up to 28 days from the date you received your order. We ask only that you return the item in un-used condition, in its original packaging and with all original tags intact. Please see our Returns Page for further information.
Firstly, we apologise for any inconvenience caused if you have received an item that has a manufacturing fault. The Pashley Collection is rigorously quality-tested and it is important to us that all of our products meet these high standards.
All faulty items will need to be returned to Pashley to be assessed. To arrange this, please call Pashley on +44 (0)1789 413113 or email email@example.com.
We hope that all orders will arrive in one piece. If this does not happen, please call us on +44 (0)1789 413113 or email firstname.lastname@example.org and we will do our best to help.
In keeping with Pashley’s guiding principles, we place great emphasis on British design and manufacture throughout The Collection. We value British craftsmanship highly; this is reflected in the fact that many of our products are created from locally-sourced materials and made by British manufacturers. Please click the ‘Details’ tab on the individual product information pages to see where each item is made.
At Pashley we believe that keeping your information safe and secure is of paramount importance. We will never pass this information on to any third parties.
Here at Pashley, we hear from our customers quite often and cherish this valuable feedback. Indeed, The Pashley Collection was created as a direct result of customer feedback requesting Pashley accessories and attire. We hope that this new collection will live up to expectations, but – as ever - we await more feedback eagerly –positive or otherwise.
We always have time to talk to our customers and provide support whenever needed. If you have a query about any aspect of our product range or website, we will of course be pleased to help you.
There are a few ways you can get in contact with us – please use whichever method is easiest for you:
Our email address is email@example.com
Our telephone number is +44 (0)1789 413113
Our postal address is:
The Pashley Collection
If you would like to sign up to learn more about Pashley news and promotions, please click the ‘Newsletter Sign Up’ link at the bottom right-hand side of any page on our website. Enter your details into the pop-up box that appears, click ‘Sign Up’ and you will be added to our mailing list. We don’t send emails too often; only when we’ve got something really special we might want to let you know about.
To learn more about Pashley Cycles and its range of British hand-built bicycles and tricycles, visit the main website at www.pashley.co.uk.
You can contact Pashley Cycles by calling +44 (0)1789 292 263 or emailing firstname.lastname@example.org.