If you are not fully satisfied with a purchase from The Pashley Collection website, and wish to return it, please read through the following information. Please also refer to our Terms and Conditions of Supply.
Please send returned items to:
The Pashley Collection - Returns
We will be happy to refund the value of an item that is returned up to 28 days from the date you received your original purchase. However, the original postage and packing paid cannot be refunded.
If you wish to return your full order within 7 working days of receiving it, we will refund the order as well as the original cost of postage and packing.
In both instances, you will be responsible for the cost of returning your parcel to Pashley.
We aim to process any refund due as soon as possible and, within 30 days of Pashley receiving your returned purchase.
Refunds will only be credited to the card used to make the original purchase payment.
Firstly, we are very sorry for any inconvenience caused if you have received an item that has a manufacturing fault. The Pashley Collection is rigorously quality tested and it is important to us that all of our products meet these high standards.
All faulty items will need to be returned to Pashley to be assessed. To arrange this, please call Pashley on +44 (0)1789 413113 or email firstname.lastname@example.org.
If we agree your item is faulty, we will refund the postage cost of returning the item to Pashley.
Pashley will not refund return postage costs if an item is assessed as non-faulty.
If you require any further assistance with returns and refunds, please call us on +44 (0)1789 413113 (Mon-Fri, 9am-5pm) or email email@example.com.
Please note that the above does not affect your statutory rights.